When do I pay for my service?

All services must be paid for upon booking. Dates and projects are not official without payment. Some services require a deposit while others require full payment.

How can I contact you?

Ray of Sunshine Media is available via phone and email. Text message and video conference are avaiable once a working relationship has been established. Hours are: Monday - Friday, 9a - 5:30p CST Saturday, by appointment Sunday, by appointment

How long will my project take to be completed?

All projects are originally and uniquely crafted. I do not produce work the same day. Revisions can prolong the design process, so if you need your service expedited you will have to order a rush service and pay an additional fee of $30. A rush order is one that you would like produced less than 24 hours.

What if I'm not pleased with my project?

My goal is to produce work the client is proud of and pleased with. If in fact you want changes made, I will gladly revise the project ONCE before a fee is added. Once your project has been finalized and you've recieved all files, the service is final. Clear communication is extremely beneificial for the both of us in regard to time and money. Please complete your service forms accurately prior to your project beginning and during the collabortion process.

What is your refund policy?

Ray of Sunshine Media reserves the right to not give a refund.

I want to book you. Can you call me, first?

R-O-S Media DOES NOT reach out to clients for initial inquiries.

Are there additional fees I should be aware of?

Yes. A revision fee is added to ALL services that are revised more than once. Your fee is contingent upon the service and time of completion for revision. Please be mindful of this when booking and completing your service form. It is best to complete your form as accurately as possible. For example, if you have certain fonts that you prefer and reflect your brand's identity, this is necessary information to be included in your responses. Also, if you have specific colors that reflect your brand's identity, please provide me with the HEX code(s). The revision fee is $50 per revision.

I want you to stay longer than the time I booked you for photography/videography. What should I do?

When I am scheduled for a certain time, that is the time I shoot, with 15-30 minutes of set up and break down time included at no charge to you. Please be mindful when booking photography and videography that I arrive and leave at the scheduled time we agreed upon. If you would like me to arrive earlier or stay later, I must be paid for that time before I arrive or before I leave the venue. There may be certain occurrences out of my control, for example, the event not starting on time or issues with sound; however, I will only shoot during my scheduled time. Please be aware to book accordingly.

I want a website designed. What are fees I should be aware of?

When having a website designed, you will pay 3 sets of fees. 1. Your one time development fee that is due to R-O-S Media. 2. Your domain fee that you will decide to pay annually or monthly upon purchasing your domain. (i.e. My domain is rayofsunshine.co.) 3. Your web host plan that you will decide to pay annually or monthly. Hosts include WordPress, Squarespace, WIX, GoDaddy, Shopify, and more.

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