Question 1

Do you have a portfolio for me to view?

Accepted Answer

Currently, R-O-S Media's Instagram (@rayofsunshinemedia) i(https://www.instagram.com/rayofsunshinemedia/)s being revamped to showcase our radiant catalog, so there's a limited portfolio available.

When ordering available digital or print items from the shop online,(https://www.rayofsunshine.co/shop) there are samples of each included.

If you would like to view a specific sample before proceeding, email info@rayofsunshine.co (info@rayofsunshine.co)with the subject "Sample Request".

Question 2

Where are you located?

Accepted Answer

R-O-S Media is based in Atlanta, GA.

Question 3

How long will my project take to be completed?

Accepted Answer

All projects are originally and uniquely developed. R-O-S Media can produce select services the same day or less than a week. This timeline is considered rushed and automatically include a "rush fee".
 
Please be mindful that revisions can prolong the development process, as well.  
 
Lastly, be mindful that the research and planning phases vary due to the nature of the service.

Question 4

I want you to stay longer than the time I booked you for photography/videography. What should I do?

Accepted Answer

When R-O-S Media  is scheduled for a certain time, that is the time we shoot, with 30-45 minutes of set up and break down time included in the fee. Please be mindful when booking photography and videography that we arrive and leave at the scheduled time outlined in your service agreement. 
 
If you would like us to arrive earlier or stay later, we must be paid for that time before we arrive or before we leave the location. 
 
There may be certain occurrences out of our control, for example, the event not starting on time or issues with sound; however, we will only shoot during the scheduled time. 
 
Please be aware to book accordingly.

Question 5

I want a retractable banner and flyers. Is photography included in the price?

Accepted Answer

Photography is a stand-alone service and must be scheduled and paid for in addition to ordering a printed item. When ordering a printed item, you must provide photos unless you instruct us to use stock photos or a combination of your photos and stock photos.

We offer product photography and this service can booked here.(https://www.rayofsunshine.co/products/product-photography-up-to-15-products)

This service includes up to 15 products (solo & group shots with all images edited). Upon booking, someone from our team will contact you directly to understand the goal for the shoot. The entire fee is paid upfront to secure your project timeline.

All products must be delivered locally to R-O-S Media within 24hrs of booking OR shipped to R-O-S Media within 5 days of booking. We are based in Atlanta, GA. Our address will be provided upon contacting you.

Turnaround time is 5-7 business days. Please plan accordingly.

If located in Memphis, TN, Knoxville, TN, or Atlanta, GA (or surrounding areas), we can refer a photographer or videographer if we are unavailable.

Question 6

Do I need to book a photo or video shoot for my service or product(s)?

Accepted Answer

R-O-S Media reserves the right to not complete services without high quality, professional photography or videography. We offer product photography and this service can booked here.(https://www.rayofsunshine.co/products/product-photography-up-to-15-products)

This service includes up to 15 products (solo & group shots with all images edited). Upon booking, someone from our team will contact you directly to understand the goal for the shoot. The entire fee is paid upfront to secure your project timeline.

All products must be delivered locally to R-O-S Media within 24hrs of booking OR shipped to R-O-S Media within 5 days of booking. We are based in Atlanta, GA. Our address will be provided upon contacting you.

Turnaround time is 5-7 business days. Please plan accordingly.

If located in Memphis, TN, Knoxville, TN, or Atlanta, GA (or surrounding areas), we can refer a photographer or videographer if we are unavailable.

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FREQUENTLY asked questions...

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Services
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